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How long does it take for my package to be delivered?
During working days, we endeavour to deliver as quick as possible without delays depending on the pickup and delivery location.
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How do i know whats going on with my shipment?
Our smart tracking system helps you get first hand information on your package. As soon as your package gets to us, you will recieve an acknowledgement email and afterwards you can input the tracking information on our system for live tracking information.
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When will i get my tracking information?
You should see tracking events within immediately after you have received the confirmation by our merchant or online shop. The reason it takes time to see tracking events is because the first event is created once the shipment is handed to us, i.e. once the shipment has departed the fulfillment center of your merchant or online shop.
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What does 'On Hold' status mean?
A shipment has been placed on hold pending to the delivery station because it was of an unpresidented TAX Fee situation or due to an incorrect address or a recipient was unavailable. In many cases delivery is re-attempted the next day..
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Do i need to pay customs or any other agency for my shipment?
Custom duty depends on the destination country. Fees vary accordingly.
